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    Food Delivery Optimization

    SUPPLY CHAIN LOGISTICS

     

    How an online food delivery service saved 4+ Million USD per year through delivery optimization.

    About the customer

    A giant in the online food delivery space, the client was perturbed by rising customer complaints. Orders were getting delayed or cancelled due to various reasons. The net effect was the damage to the brand reputation. Increasing delivery costs complicated the issue further.

    Business Problem

    The issues were primarily related to deliveries. They included:

    • Delays due to rejection of orders by Delivery Executives.
    • Delays in food pick-up from restaurants due to long queues and miscommunication.
    • Delays arising from reassignment of Delivery Executives (due to vehicle breakdowns and other issues).

    Our Approach

    ORMAE observed the issues customer faced and the underlying fundamentals. The solution approach addressed:

    Connectivity

    Optimizing the first mile connectivity of Delivery Executives.

    Optimizing the first mile connectivity of Delivery Executives.

    Optimizing the first mile connectivity of Delivery Executives.

    The Result

    The issues were primarily related to deliveries. They included:

    • Delays due to rejection of orders by Delivery Executives.
    • Delays in food pick-up from restaurants due to long queues and miscommunication.
    • Delays arising from reassignment of Delivery Executives (due to vehicle breakdowns and other issues).

    Get in Touch

    Have a project in mind?

    Looking for collaboration?
    Send an email to bd@ormae.com
    for availability and enquires.

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