Mixed Integer Programming for ground crew schedule optimization to ensure high degree of workforce productivity.
About the customer
A national airline that connected important metros of the country and had feeder services to several B-class cities.
Aviation: Ground Staff Optimization
AI/DATA SCIENCE
Business Problem
As is necessary, the ground staff is the backbone of any airline and its efficiency is critical for profitability. The client needed ORMAE’s expertise to build a solution that would:
- Minimize number of workers required to complete all adjacent tasks with extreme efficiency.
Our Approach
ORMAE’s solution for the airline delivered the following:
- Optimized schedules of workers and minimized their idle time, factoring in employee skill sets.
- Took into consideration the time consumed for lunch, tea-breaks, and vacation breaks.
- Maintained service levels and customer wait-times.
The Result
Needless to say, ORMAE’s solution showed in the airline’s customer satisfaction metrics and employee morale. The solution had an impact at the exact sweetspot in the ground staff and passenger equation and delivered the desired results.
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